REFUND AND CANCELLATION POLICY
TRINERGY AYURVEDA SPA CANCELLATION/LATE POLICY
Cancellation/No Show Policy:
Your appointments are very important to all Trinergy Ayurveda staff. Time allocated for your service is reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, for spa services (massage, facial etc), we request at least 24 hours’ notice (excluding Sunday, Monday and holidays when we are closed) for adjustments to your appointments and cancellations.
For customized Ayurvedic therapies (Vasti, Udvarthan, nasya, Shirodhara, henna treatment for hair, etc), we request at least 48 hours’ notice (excluding Sunday, Monday and holidays when we are closed) as our preparations for your therapy starts a few days prior.
Clients are responsible for the full charge of the service with any violation of this policy or for a no-show. Please consult with our Ayurveda doctor to know whether your service is a spa service or a therapeutic service.
For Panchakarma therapy, we require 3-day’s non-refundable service fee ($465.00) at the time of scheduling your sessions.
For proper enforcement of this policy, we request either full payment at the time of scheduling an appointment; or a valid credit card information to be put on file. Please note that the credit card will be charged 24 to 48 hours before your appointment time.
For same day appointments (or if there is less than 48 hours’ time between scheduling and the appointment), payment in full is required at the time of scheduling.
Late Arrival Policy:
If you are going to be late for your appointment, we are still required to end your session at the scheduled time, so as to not inconvenience our other clients. Unfortunately, this may mean that your session may be shorter than usual.
Bounced Check Policy:
Trinergy Ayurveda accepts checks for its services. Please be advised that in case of a bounced check; we will be charging an additional $35 to the price of the service, to offset bank charges for the bounced check.
Clients availing our services acknowledge the fact that Trinergy Ayurveda offers only general ayurvedic wellness therapies and even though it is reported to be beneficial for alleviating a number of disease conditions; our consultations, recommendations and therapies are not for the purpose of diagnosing or treating illness.
Trinergy Ayurveda does not claim that our therapies will cure or diminish any specific disease and our therapies are not a replacement for medical care provided by a licensed primary care physician. Clients may continue to seek the advice of their primary care doctor and any specialists they have consulted and should not modify or suspend their medical treatment unless advised by their medical doctors. The Ayurvedic professionals providing the Ayurveda consultation and therapies in Trinergy Ayurvedic Centers do not assume responsibility for treating any of the health problems of the clients and that responsibility rests solely with their primary care physician.
Please note that special offers may not be combined. All discounts and coupons will apply to regular, walk-in rates. Unless expressly stated on the discount offer, discounts may never be combined with member or new customer rates.
Refund for Appointments
Appointments cancelled in line with our cancellation policy are eligible for refund minus a 6% CC processing fee. We understand that schedule changes sometimes are needed and so we encourage our clients to consider re-scheduling rather than canceling their appointments.